Residential Care

We offer a range of activities, outings and entertainment to suit everyone’s interests. A Lifestyles Coordinator works at each home. Their job is to organise a range of healthy lifestyle fun and engaging activities, and to check in with residents to make sure there is something for everyone.

There are barbecues, dining areas and lounges available for residents to catch up with family and friends.

People living with dementia are well cared for in our care homes. Our staff are trained in dementia care to offer advice and support to residents and their families. Our homes are designed to meet the needs of people living with dementia.

We think carers are amazing and deserve a break every now and then to rest and recharge. Our respite options let carers get to appointments, go on a social outing or take a holiday.

Residential respite is available at all eleven of our care homes. With stays starting from two weeks, carers have the time to take a well earned break.

Registered and Enrolled Nurses work at each of our care homes. They provide 24-hour nursing care for residents. Nurses help with daily tasks such as bathing, dressing, shaving, getting in and out of bed and moving around the home. They also help residents with wound management, medication, continence and more.

We bring allied health to our residents, meaning they don’t have to leave the home to get to appointments. Experienced and qualified staff assist residents with physiotherapy, podiatry, exercise physiology, speech pathology, nutrition, occupational therapy and more.

Residents enjoy the following onsite facilities:

• Café – enjoy a coffee and catch up with family and friends
• Gift shop – browse a selection of homemade crafts, clothing, jewellery and ornaments
• Hair salon – qualified hairdressers treat residents to a wash, cut, colour and style
• Library – borrow a range of books, including audio and large-print books

Our homes are welcoming and friendly with many homely touches.

There are spaces available for entertaining family and friends or simply to read a book, watch TV or enjoy the views.

Wi-Fi is available for residents and their families.

Your best friends are ours too. We are pet friendly and are happy for pets to visit our homes.

Our friendly maintenance team is available to help with moving furniture and hanging photos and artwork.

All meals are prepared in our kitchens by either experienced cooks or qualified chefs. We cater for dietary requirements and tastes.

We often hold special meal events which family and friends are welcome to attend. These include bistro nights, high teas, special cuisines, picnics and more.

All clothing is washed, dried and ironed by staff in our onsite laundries. Residents can also wash their own clothes if they choose.

Our housekeeping team keep all areas of the home clean, hygienic and fresh.

Helping Hand has a Smoke Free Workplace policy within all its premises that applies to residents, relatives, visitors and staff. All Helping Hand homes are completely smoke-free environments, including all outdoor areas. Smoking includes e-cigarettes and vapes.