Helping Hand is a not-for-profit organisation supporting over 7,000 South Australians in Adelaide and regional South Australia.

Acknowledgement

We provide services across many lands, traditionally owned by the Kaurna, Narungga, Ngadjuri, Nukunu, Barngarla, and Peramangk people. Helping Hand acknowledges the Traditional Owners of the land on which we work and provide services. We pay respect to their culture and heritage, and Elders past, present and emerging.

We value independence, choice, freedom and quality of care. We enable our clients, carers and their families to live their lives to the full. We make people feel at home; in our residential homes, in their own home and in their workplace.

Our mission

We create communities and experiences to enable older people to live their best lives.

Our vision

To be the most trusted and exceptional partner in aged care and wellbeing services.

Our objectives

Our clients’ wellbeing is central to everything we do. We help older people to achieve:

  • Independence and wellbeing – we believe that wellness is a right and is different for each person
  • Dignity of living – we believe everyone deserves exceptional care and attention
  • Quality of life – we believe in maintaining quality of life and sense of purpose
  • Choice – we believe in clients having control over their preferences and decisions

Our values

Our core values show in everything we do; in our work, interactions, decisions and strategies.

  • Compassion – we believe in demonstrating our concern for others and doing everything we can to help
  • Respect – we believe that everyone has the right to have their feelings, wishes and rights recognised and honoured
  • Excellence – we believe in providing the highest standard that goes above and beyond everything we do
  • Community – we believe in creating relationships that foster a better connection with our clients, our teams, each other and our community

Our workforce qualities

Our staff are:

  • Engaged – our staff listen, are attentive and are interested in understanding clients’ needs
  • Dedicated – our staff are committed to making a difference and bring their absolute best every day
  • Professional – our staff are skilled, knowledgeable, respectful and courteous
  • Genuine – our staff are real and reliable.

Our service ethos

We put our client’s choices first by being:

  • Connected – we believe in an active, engaged and welcoming community of clients, staff and volunteers
  • Personalised – we believe in delivering care to suit the needs of each person
  • Considerate – we believe in listening to and learning about each client to provide better services
  • Caring – we believe in providing clients with care, compassion and respect

Our leadership

Our Board and Executive Team are an important part of Helping Hand, setting the organisational strategy and guiding the way.

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Accreditation

Providers of residential care homes and home care services are required to comply with the Aged Care Quality Standards. This ensures high quality care for all recipients of aged care services.

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Diversity, inclusion & belonging

We welcome and celebrate all people and are committed to creating a safe and inclusive environment for clients and staff alike.

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Organisation strategy

Our organisation strategy is built on by our Vision, which is to be the most trusted and exceptional partner in aged care and wellbeing services.

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Resources

Find out more about our services and our organisational achievements and milestones.

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Consumer engagement

Listening to our Helping Hand community is vital to the way we design, develop and deliver our care and services. It’s at the heart of what we do.

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