Consumer engagement is an active process of participation that improves decision making, increases satisfaction and awareness of our services and brings into focus voices that might otherwise go unheard.

Helping Hand is highly regarded for our genuine, inclusive and innovative approach to consumer engagement. We never assume we know what someone needs or wants. We ask, we listen, and we respond. And then we repeat, as needs and wants constantly change and it’s important that we continue to connect and listen to our community.

Our Consumer Advisory Body

In 2024, Helping Hand launched a new Consumer Advisory Body (CAB) made up of individuals and family members who have direct experience with our home care and residential services across metropolitan Adelaide and regional communities. This group provides valuable feedback and insights to the Helping Hand Board, helping shape our decisions and future strategy.

Each year people can nominate themselves to be a member of the Consumer Advisory Body with CAB members committing to serving for a 12-month period. Expressions of Interest open at the end of every year.

The group meets quarterly. During these sessions, a specific topic is discussed, and members also facilitate focus groups with their peers to gather deeper insights on the issue at hand. This information is then shared with the Helping Hand team to guide our work.

The members of the 2024 Consumer Advisory Body found their experience to be both positive and rewarding. You can learn more about the role of the Advisory Body and hear from past members about their experiences by watching this short video.