I need some extra help at home and want to choose the help I get.

There are many help and support options. Clients may just need a hand with the home or garden, or care from a nurse or someone to help with shopping or going to the movies for instance. Whatever the need, we can help.

Our services extend across metropolitan Adelaide and out to the Eyre Peninsula, Barossa Valley, Mid North, Lower North and Yorke Peninsula.

Why choose Helping Hand?

We offer a range of home care services to keep you safe, healthy and independent in your own home.

  • Helping Hand can provide services to help you look after your home and garden as well as care for yourself – leaving you more time to do the things you enjoy.
  • Home care services are available seven days a week, including public holidays.
  • We believe in a holistic approach to health and wellbeing. Whatever level of support you need we will tailor a personalised care plan to meet your individual needs.
  • Our staff are knowledgeable and experienced and deliver care in a way that is meaningful, inclusive and respectful.

Services we offer

Services are offered both in-home and within the community. These include cleaning, personal care, garden & home maintenance, home modifications, transport, social support, nursing, respite and allied health.

Learn about our services

Costs

Depending on your individual circumstances there are a few different ways you can access and fund home care services

Find out more

Wellness & lifestyle

Maintaining a fit and healthy lifestyle is a great way to build your strength and have some fun. We have a range of exercise classes and wellness groups.

Learn more

Connect with us to find out more

If you need more information you can call one of our friendly team members now, or request a callback at a preferred time.

Or if you are ready to register your interest in this service, you can do this online now too.

Advice about Help at Home

Female reception staff member on phone call respite care

Finding the right age care service is really important. We created a podcast to help people do just that by providing information and advice from people both delivering and receiving quality age care.

In the first episode of Age Old Problems: New Aged Care we discuss Home Care. With the help of Jo Carter Jones, Group Manager of Retirement Living and Housing at Helping Hand, and one of our Home Care clients Reg, we’ll help you learn:

  • The difference between Home Care Packages and the Commonwealth Home Support Programme
  • Who is eligible for Home Care
  • What sort of services are available
  • How best to start the process
  • The documentation you need ready, and other tips for making the process run smoothly
  • Where to seek the best advice
  • Why you should be open to help
  • And how accessing Home Care can make a happy life even happier!

You can talk to our Home Care Services team with any queries about your account, on 1300 444 663. You can also contact our Accounts Department on 08 8366 5426 if you are having trouble with a payment. Please have your Client ID number ready – this can be found on the top right-hand side of your Tax Invoice/Statement.

Transition care provides short-term care after a hospital stay to help you get back on your feet. You can have nursing, physical therapy and personal care services. You will need to have hospital staff arrange an assessment while you are still an inpatient, or you can arrange this yourself by phoning My Aged Care on 1800 200 422.

The Commonwealth Home Support Programme (CHSP) supports older people who are still managing well, but want some extra assistance, at home. Home Care Packages (HCP) provide more care and support services on an ongoing basis, for people whose needs are more intensive or complex. Both programs give you support to stay at home, but there are some differences:

CHSP:

  • choose from a set menu of services – there isn’t much flexibility
  • only pay for the services you use
  • dip in and out of the program as you need things
  • have your eligibility assessed by the Regional Assessment Service (RAS).

HCP:

  • a Home Care Coordinator helps you understand the system and work out a care plan that suits your individual needs and preferences
  • you get your own funds to use and can decide how to spend it, rather than choosing from a menu
  • once you have a package, it stays in place for the long term
  • your eligibility is assessed by the Aged Care Assessment Team (ACAT).

In-home care allows you to continue living independently at home. You can tailor the care you receive to meet your needs, and support is offered on a sliding scale from basic to high care needs.

Residential care is there for people who are no longer able to live independently at home, either due to physical frailty or the need for increased support due to conditions such as dementia. Support and care is provided 24/7, including meals, assistance with daily living activities, and lifestyle and activity programs.