How can palliative care help?

Palliative care plays a pivotal role in enhancing the quality of life for residents with chronic illnesses or terminal conditions.

At its core, palliative care focuses on alleviating pain and discomfort while addressing the emotional, spiritual, and psychological needs of individuals facing serious illness or nearing the end of life.

In an aged care setting, where residents may be grappling with chronic illnesses or terminal conditions, palliative care provides specialized support tailored to their unique needs. This holistic approach ensures that residents receive personalised attention and care that respects their dignity and autonomy, promoting comfort and wellbeing.

What to expect when receiving palliative care.

Our trained staff offer care that extends beyond medical interventions to encompass emotional support for both residents and their families.

We take an interdisciplinary approach involving doctors, nurses, social workers, and chaplains, giving comprehensive support that addresses the diverse needs of residents.

By fostering a supportive environment that acknowledges the emotional complexities of aging and illness, palliative care with Helping Hand helps residents and their loved ones navigate this challenging phase with compassion and dignity.


Respite care

We think carers are amazing and deserve time off every now and then to rest and recharge. Our respite options give carers the opportunity to get to appointments, go on a social outing or go on a holiday.

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Permanent care

Our residents and their families feel at home in our care homes. We offer choice and personalised care tailored to your needs and interests.

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Dementia care

People living with dementia are well cared for in our care homes. Our staff are trained in dementia care and can offer advice support to residents and families.

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Connect with us to find out more

If you need more information you can call one of our friendly team members now, or request a callback at a preferred time.

Or if you are ready to register your interest in this service, you can do this online now too.

Advice about Residential Care

Female reception staff member on phone call respite care

Yes. We can arrange tours of our homes by appointment. Entry restrictions may apply depending on current government regulations, and current vaccination requirements are in place. Please call us on 1300 653 600 or click here to arrange a tour.

You can also take a virtual tour of our homes any time on our website, see residential locations page, tours are listed on each care home’s page.

The Australian Government developed the Charter of Aged Care Rights in July 2019, which you can download here in several languages. It gives information about your rights as a user of aged care services in Australia.

If you would like more detailed information about your rights as an older person, the Legal Services Commission, in partnership with the Office for the Ageing, has developed a guide called Knowing to Know.

The cost of residential aged care varies from person to person, depending on which home you are moving into, and your own personal financial situation. The Government may contribute toward your care costs, and you may be asked to contribute towards them too if you can afford it. My Aged Care provides an overview of the costs involved on their website, and we also have an overview on our website, and publish our fees for our homes on each of our residential care home pages.

All residents at our residential aged care homes have access to the following services and assistance:

  • Staff onsite at all times to assist where needed, including in emergencies
  • Assistance with daily living activities including, showering, dressing and help to move about
  • Assistance with medications
  • Meals and refreshments, including catering for special dietary needs
  • Laundry and housekeeping services
  • Building and grounds upkeep and maintenance
  • Social and lifestyle activities program
  • Basic furnishings including curtains, chairs, beds, bed linen, bath towels, soap and toilet paper are also included, and residents are encouraged to bring items of furniture or personal possessions with them to personalise their home.