Helping Hand is inviting consumers to establish a Consumer Advisory Body, and we are looking for people to register their interest in becoming members and representing the many voices and shared experiences of consumers across our residential and home care communities.

The introduction of a Consumer Advisory Body is one of the recommendations from the Royal Commission into Aged Care Quality and Safety. It offers a unique opportunity for consumers to make a difference to the way we deliver and continuously improve our services and improve quality of life for everyone. As part of the selection process, we are committed to ensuring that membership is inclusive and reflects the diversity of Helping Hand consumers.

The Consumer Advisory Body will meet four times a year and will provide updates to the Helping Hand Board of Directors, through the Client Care Committee. These updates will include identifying issues and sharing key themes and feedback that are based on real-life experiences. The Consumer Advisory Body will support our ongoing consumer engagement activities and Helping Hand’s highly experienced engagement team will provide ongoing support, advice and guidance to members.

Anyone who is currently, or has previously used our services, as well as family members, friends or representatives can register their interest to become a member.

Expressions of Interest close 15 December 2023.

If you would like to request further information and an Expression of Interest form please contact Chelsea Lewis, Manager Engagement and Partnerships at [email protected]